Help Center
For any questions, contact
. Thanks for your continuous support to Onebox!
Frequently Asked Questions
Basic
Share
Desktop Applications
Mobile Applications
Security and Privacy
1、What are the download restrictions in Onebox?
2、What are the cloud storage quota and the service validity period?
3、Why is the file not synchronized after it is dragged into the synchronization folder?
4、What files can be stored in Onebox?
5、How can I install or upgrade the Onebox PC client?
6、How do I use Onebox Sync?
1、What is Onebox Sync Client?
2、What is Onebox cloud management Client?
3、How can I synchronize files among computers?
4、How can I add or upload a file?
5、How can I share a file or folder with other users?
6、How do I know that Onebox Sync Client is synchronizing data?
7、How can I get a lost file back?
8、How can I obtain a file with an earlier version?
9、How can I delete a file in Onebox?
10、How can I recover a deleted file?
11、What are the system requirements for Onebox?
1、How Can I share a file or folder with other users?
2、Does a shared file or folder occupy my disk space?
3、Can I share a file or folder with a non-Onebox user?
4、Can I rename or move a shared file or folder?
5、How can I remove a recipient?
6、How can I cancel a file or folder share?
7、How can I cancel a file or folder link?
8、How can I exit a share?
1. What is Onebox Sync Client?
2. What is Onebox cloud management Client?
3. How can I synchronize files among computers?
4. What do the icons indicate?
5. How can I know that the Sync Client Is synchronizing data?
6. Can I run my Onebox Sync Client on multiple computers?
7. Can I run multiple Onebox users on one computer which installed the Onebox Sync Client?
8. Can I run multiple Onebox users on the computer which installed the cloud management Client?
9. How can I pause and resume synchronization?
10. Can I perform selective synchronization when my disk space cannot fit all data from Onebox?
11. How can I delete a file in Onebox?
12. What can I do if there is no icon on the file or folder?
13. How to set the data of Onebox automatically download to the computer which installed the Onebox Sync Client?
1. How can I upload a file from my mobile phone to Onebox?
2. Can I play videos on my Onebox for Android/iOS?
3. What file formats can be displayed on my mobile phone?
4. Why should I download files or folders to my mobile phone?
5. How many files can I store on my mobile phone?
1. How is data security ensured?
2. Privacy Statement